We take your privacy seriously. This page clearly explains how my11 app collects, uses, stores and protects your personal information as a member of our platform.
All data you submit to the my11 app platform is protected by bank-grade encryption.
Have a question about your privacy?
View FAQImportant Note: This Privacy Policy describes the data handling practices of my11 app and applies to all members using our platform via my11app.net and the mobile app. By registering and using our platform, you agree to the terms of this Privacy Policy.
My11 app takes its responsibility to protect member privacy extremely seriously. We understand that your personal information is a trust placed in us, and we are committed to handling it with full confidentiality, transparency, and accountability.
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best practices in user privacy protection. We update this policy from time to time to reflect changes in our practices or applicable legal requirements.
Any enquiries regarding this Privacy Policy may be directed to our support team, who are ready to help you understand how your data is handled in greater detail.
My11 app collects various categories of information to ensure a smooth, secure user experience and to meet identity verification (KYC) requirements. Below are the details of the information we collect:
| Data Category | Details | Collection Method |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | Registration form, KYC |
| Contact Information | Phone number, email address, residential address | Registration form |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal process |
| Verification Data | MyKad photo, facial verification selfie | KYC Process |
| Usage Data | Game records, betting history, login timestamps | In-platform activity |
| Technical Data | IP address, device type, operating system, cookie data | Automatically during use |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as additional biometric data, medical information or criminal records unless required by law.
The information we collect is used for specific and legitimate purposes. We do not use your data for any other purpose without obtaining your consent first. The primary purposes for data use are:
You can opt out of marketing communications at any time through the account settings in the my11 app or by contacting our support team.
My11 app does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your information is only shared in limited circumstances and for legitimate purposes.
Parties that may receive your information under certain circumstances:
All third parties involved are bound by data protection agreements that require them to handle your information at the same or a higher level of protection than we apply.
Your data security is our top priority. my11 app implements multiple layers of technical and organisational security measures to ensure your information is protected at all times.
Key security measures we implement:
Your data is retained for as long as your account is active and for the period required by law after account closure. Financial records are typically kept for seven years in accordance with Malaysian legal requirements. Data that is no longer needed will be securely deleted using industry-standard methods.
My11 app uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and understand how members use our platform.
Types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled without impacting your ability to use the platform fully.
As a my11 app member and under Malaysia's Personal Data Protection Act 2010, you hold certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights.
My11 app ensures that every member can exercise their personal data rights with ease and without any barriers.
You have the right to know what personal information we hold about you and to obtain a copy at any time via a written request.
If any information we hold is inaccurate or incomplete, you have the right to request immediate correction through the profile settings in the app.
In certain circumstances, you may request the deletion of your personal data, subject to data retention requirements mandated by law.
You may object to the use of your data for direct marketing or certain types of processing by contacting our support team.
You have the right to request your personal data in a structured, machine-readable format for transfer to another service provider.
In certain situations, you may ask us to restrict how we process your data while a complaint or request is being resolved.
To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat within the my11 app. We will respond to your request within 30 business days.
The my11 app platform is exclusively for users aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
Should we discover that information from a minor has been collected without our knowledge, that information will be deleted immediately and the relevant account will be terminated. Our KYC verification process, which requires a MyKad, is one of the primary mechanisms we use to ensure only eligible individuals access the platform.
Parents or guardians who have concerns about their children's use of the platform are encouraged to contact us immediately so that appropriate action can be taken.
In operating our platform, there are situations where your data may need to be transferred or processed outside Malaysia, particularly when using cloud service providers or international technical infrastructure.
In all cross-border data transfers, my11 app ensures:
Financial information and sensitive data of Malaysian members is prioritised for storage on servers located in Malaysia or regions with strong data protection agreements with Malaysia.
My11 app reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed.
For material and significant changes, we will notify members via:
Continued use of the platform after changes take effect is considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how my11 app handles your personal information, please contact us:
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority in your state.
We are committed to addressing every privacy inquiry seriously and in a timely manner. Your trust is our most valuable asset.
Privacy protection is more than a legal obligation for us — it is a core value embedded in every aspect of my11 app's operations.
All communications between your app and my11 app's servers are secured with 256-bit SSL encryption. Sensitive information such as financial data and KYC details is additionally encrypted within our database using the AES-256 encryption algorithm.
We only collect data that is strictly necessary to provide services to you. No excess information is gathered just "to be safe" — every data point we store has a clear and legitimate purpose.
Access to member data within our organisation is restricted to staff with a legitimate business need. All access is logged and monitored to ensure no unauthorised use occurs.
Our Privacy Policy and data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010. Compliance audits are conducted regularly to ensure these standards are maintained.
In the event of any data breach affecting your information, we are committed to notifying you within the timeframe required by law and taking immediate remedial action.
When data is no longer needed, it is deleted using industry-standard methods. Deleted data cannot be recovered, ensuring your long-term privacy is fully preserved.
With the high-level privacy protection we provide, you can play on my11 app with complete peace of mind, knowing your personal information is always secure.
Have a question about privacy? View our FAQ or reach support via live chat.