Terms and Conditions my11 app —
The Complete Guide for Malaysian Users

1. Introduction

My11 app is an online gaming platform offering a wide range of services including online casino, slot games, live casino, and sports betting to eligible users in Malaysia. The platform is operated by the my11 app parent company, licensed and registered in accordance with applicable regulations.

These Terms and Conditions ("Terms") cover all aspects of using the my11 app platform, including the website my11app.net and the mobile application for iOS and Android. These Terms constitute a binding agreement between you as the user ("Member") and my11 app as the platform operator ("Company").

Please take the time to read this document carefully. These terms are written in clear, straightforward language because we believe every member deserves to fully understand their rights and responsibilities without having to interpret complex legal jargon.

2. Account Eligibility

To register and use the my11 app platform, you must meet all of the following eligibility requirements:

• Age 18 years and above at the time of registration.
• Be a Malaysian citizen or permanent resident living in Malaysia.
• Have a valid and active Malaysian phone number for verification purposes.
• Hold a valid Malaysian bank account or e-wallet registered in your own name.
• Not currently prohibited from using any gambling platform for any reason.
• Register only one account per person — multiple account registrations are not permitted.

My11 app reserves the right to request age and identity verification at any time. If you fail to verify your credentials within the specified period, your account may be temporarily suspended until verification is complete.

3. Registration & KYC Verification

The my11 app registration process is designed to be simple and quick. You will need to provide accurate and complete information when signing up, including your full name, IC number, date of birth, phone number, and an active email address.

As part of our commitment to security and fraud prevention, my11 app implements a Know Your Customer (KYC) process for all members. This process involves:

• Upload a clear photo of your MyKad (front and back).
• A selfie holding your MyKad for facial verification.
• Recent proof of address if required (bank statement or utility bill).

KYC verification is typically completed within less than 24 hours on business days. Once KYC is approved, you can enjoy full deposit and withdrawal limits without restrictions. The information you provide is stored securely and protected in accordance with our Privacy Policy.

4. Deposit & Payment

My11 app supports a wide range of local Malaysian payment methods for members' convenience. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account instantly upon payment confirmation.

Accepted deposit methods include:

• FPX (Online Banking) — Maybank, CIMB, Public Bank, Hong Leong, RHB, and all major Malaysian banks.
• DuitNow — Direct transfers via the national DuitNow infrastructure.
• Touch 'n Go eWallet — Credited instantly with no additional fees.
• Boost eWallet — Fast, secure mobile payments.
• GrabPay — Fully integrated for direct deposits.

The minimum deposit amount is RM 20 for all payment methods. No processing fees are charged on any deposits. Members are responsible for ensuring that deposited funds belong to them and were obtained through legitimate means.

5. Withdrawal of Wins

Withdrawal of winnings on my11 app is processed within 1 to 4 hours applies to members who have completed KYC verification. All withdrawals are processed to the bank account or e-wallet registered and verified under the member's name.

Key conditions related to withdrawals:

• The minimum withdrawal amount is RM 50 per transaction.
• The daily withdrawal limit is RM 50,000 via bank transfer and RM 30,000 via DuitNow.
• Your first withdrawal must go to the same payment method used for your deposit.
• The recipient name must match the full name registered on your my11 app account.
• No withdrawal fees are charged for any supported payment method.

My11 app reserves the right to request additional verification before processing withdrawals that exceed certain limits or in situations where a security review is required. This is a protective measure for our members.

6. Bonus & Promotions

My11 app offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. All bonuses are subject to wagering requirements clearly stated at the time the offer is made.

General bonus usage principles:

• Each bonus has its own wagering requirements, which are clearly stated before acceptance.
• Bonus funds cannot be withdrawn directly — they must first be used for gameplay in accordance with the stated requirements.
• Wins generated from bonus funds are eligible for withdrawal once the wagering requirements are met.
• Each member is entitled to one welcome bonus only.
• Any attempt to abuse the bonus system through multiple accounts or other methods will result in bonus cancellation and possible account termination.

My11 app reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice to affected members.

7. Game Rules

All games offered on the my11 app platform are operated using a Random Number Generator (RNG) independently certified by international auditing bodies. This ensures every game outcome is fully random and cannot be manipulated.

General game rules that must be followed:

• Play using one account only at any given time.
• Using automated software, bots, or any tools that can alter game outcomes is strictly prohibited.
• Colluding with other players to manipulate games is strictly prohibited.
• Any attempted fraud or suspicious activity will be investigated and may result in immediate account termination.
• Game results displayed on the platform are final and cannot be disputed on unrelated technical grounds.

In the event of a technical disruption during an active game session, my11 app will use server records to determine a fair outcome. Our technical team is ready to resolve any issues as quickly as possible.

8. Account Security

The security of your account is a shared responsibility between you and my11 app. We implement comprehensive technical security measures including 256-bit SSL encryption, two-factor authentication (2FA), and continuous account activity monitoring.

Member responsibilities regarding account security:

• Use a strong, unique password — at least 8 characters combining letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out from all devices after you finish playing, especially on shared or public devices.
• Enable two-factor authentication (2FA) for added protection.
• Contact customer support immediately if you suspect any unauthorised activity on your account.

My11 app will never ask for your password via email, SMS, or chat. If you receive such a request claiming to be from my11 app, please report it to our security team immediately.

9. Account Termination & Suspension

My11 app reserves the right to suspend or terminate any member's account if there is reasonable cause, including but not limited to:

• Violation of any terms in this document.
• Attempted fraud, bonus abuse, or system manipulation.
• Multiple account registrations by the same individual.
• False or inaccurate registration details.
• Money laundering activity or suspicious transactions.
• Receiving payments from another person's credit card or account without authorization.

If your account is terminated due to a terms violation, any remaining balance may be held pending the outcome of the investigation. If your account is closed at your own request with no violations, the remaining balance will be refunded through the standard withdrawal process.

Members who wish to voluntarily close their account may do so via the account settings in the my11 app or by contacting our support team.

10. Liability Limits

My11 app provides its gaming platform on an "as-is" basis and makes no guarantees regarding winnings or specific game outcomes. Gambling involves financial risk and members are solely responsible for their own gaming decisions.

The company will not be held liable for:

• Financial losses incurred as a result of game outcomes or betting decisions.
• Service disruptions caused by factors beyond our control (force majeure).
• Losses incurred due to security breaches caused by the member's own negligence.
• Game results that have been calculated and verified by a certified RNG system.

11. Amendment of Terms & Conditions

My11 app reserves the right to modify these Terms and Conditions at any time. Any changes will take effect once posted on this page with a clear update date. We will notify members of material changes via in-app notifications or email.

Continued use of the my11 app platform after any updated terms take effect is considered your acceptance of those changes. If you do not agree with any amendment, you have the right to close your account and withdraw your remaining balance.

It is the member's responsibility to review this Terms & Conditions page periodically to stay informed of the latest version in effect.

12. Contact Us

If you have any questions regarding these Terms & Conditions or any aspect of using the my11 app platform, our support team is available 24 hours a day, 7 days a week.

Ways to reach us:

• Live Chat: Available directly in the my11 app — the fastest way to get a response.
• Support Email: [email protected] (response within 24 hours)
• FAQ: Visit FAQ section us for instant answers to the most frequently asked questions.

For inquiries related to privacy and data protection, please refer to Privacy Policy our dedicated one.