My11 app believes that gambling should be an enjoyable form of entertainment, not a source of stress. We provide the tools, guidance and support you need to stay in control.
Our Commitment
At my11 app, we want every member to enjoy a positive and enjoyable gaming experience. Online gaming — such as slots, live casino, and sports betting — should be a leisure activity of choice, just like watching a movie or going out for a meal with friends.
Problems begin when someone starts relying on gambling as a source of income, a way to solve financial difficulties, or an escape from daily stress. We understand that the line between entertainment and addiction can sometimes be hard to see — which is why we take responsible gaming very seriously.
We do not provide self-management tools merely as a compliance requirement. We genuinely care about our members. If something feels off, please use any of the tools on this page or contact our support team without hesitation.
You will not be judged or evaluated for asking for help. Our team is trained to assist with full empathy and confidentiality.
All these tools are accessible directly in your my11 app account settings — no need to contact anyone, no questions asked, activate instantly.
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, the system will automatically block further deposits until the limit resets.
Set a limit on how many hours you can play per day. Once the time limit is reached, your session will be automatically ended with a notification.
Take a temporary break from the platform for 24 hours, 7 days, 30 days, or a custom duration of your choice. Your account remains active.
Close your account permanently or for an extended period. This is the right option if you need a more serious break.
Set a maximum loss amount you are willing to absorb within a given period. The platform will stop allowing betting once the limit is reached.
Enable notifications that remind you how much time you have spent in your current session, so you always stay aware.
Review your full betting, deposit, and withdrawal history in the account history section. Awareness of your own habits is the first step.
Contact our support team via live chat to discuss the self-management options that best suit your situation.
How to access these tools: Log in to your my11 app account → Go to Account Settings → Select "Responsible Gaming" → Choose the tool you want to activate. All changes take effect immediately.
The following questions are not a medical diagnosis. They are a simple guide to help you assess whether your gaming habits are still in a healthy zone or starting to become a concern. Answer honestly with yourself.
If you answer "Yes" to three or more of the questions below, we encourage you to use the available self-management tools or speak with someone you trust.
Remember: Acknowledging a problem is a sign of strength, not weakness. Many people have successfully overcome gambling issues with the right support.
Have you ever felt the need to gamble with increasingly larger amounts of money to get the same level of excitement as before?
Have you ever trying to stop or cut back gambling but unable to do so?
Do you gamble to escaping from problems, work stress, family conflicts, or feelings of discomfort?
Have you ever lying or hiding the amount of money or time spent gambling from someone you care about?
Has gambling ever affecting relationships, work, education, or finances negatively?
Have you ever considered getting help but feel embarrassed or unsure where to turn?
Do you often think about gambling even while doing other things in your daily life?
If 3 or more answers are "Yes", we encourage you to contact our support team or use the available self-exclusion tools.
Behind our entertainment platform, there are systems and processes designed specifically to protect the well-being of every member.
Our KYC process requires a MyKad, ensuring only individuals aged 18 and above can register and use the my11 app platform. There are no exceptions.
Our system continuously analyzes gaming patterns to identify early warning signs that may indicate a problem. At-risk members receive proactive notifications.
My11 app encourages parents to use parental control software on shared devices. Our platform does not direct advertising toward minors.
The my11 app customer support team is specially trained in responsible gaming. Every conversation is handled with full empathy and strict confidentiality.
When you set any limit or apply for self-exclusion, it takes effect immediately — no delays and no way to bypass the limit.
We provide educational content on gambling risks, warning signs, and support resources within our platform so members always have access to accurate information.
We recognise that as a gambling platform, we carry a significant moral responsibility. Our business profits will never be placed above the well-being of our members. That is a position that will not change.
If at any point you feel our platform is not providing adequate support, or if you have suggestions to improve our responsible gaming program, please reach out to us. Your feedback matters and will be taken seriously.
Your Health First
Always, without question.
Register or login now and start by setting limits that work for you. Responsible gaming begins with one simple step.
Already have an account? Login and review your responsible gaming settings today.